Services Support & Billing Analyst

PLEASE ATTACH RESUME

Services Support and Billing Analyst is responsible for providing administrative support for the Services, Sales and Accounting Team. In this role, you will be required to act as an interface between Technical Services and Client Services to ensure the timely and proper dissemination and sharing of data to help facilitate transactional functions. Experience in the telecom and contracting environment is important to being successful in this role and being able to provide value quickly.

Main Job Requirements:

  • Act as administrative support to the Technical Services team to help facilitate the completion of installations, service repairs and surveys.

  • Responsible for the overview of work orders upon job completion, create additional WO's (Work Orders) in CRM and communicate with accounting to ensure that jobs have been invoiced and payment received.

  • Maintain Service Contact Database and Maintain customer report cards and report deficiencies back to the Technical Services Team Manager.

  • Ensure job documentation including but not limited to; quotes, proposals, photos, coi's (Certificates of Insurance) and communication with customers are updated and kept to date in various databases.

  • Responsible for Service Contract Maintenance contracts, renewals and out of service invoicing and Remote service calls administration and billing.

  • Conduct on-site inventory utilization and coordinate with the Project Managers for the proper packaging and disposition of equipment to and from the field.

  • Reconciliation of telecom inventory lease return.

  • Reconciliation of Carrier invoices.

  • Responsibility for assisting with optimization and cost reduction recommendations and documentation.

  • Tracking of order and dispute progress, and escalation as needed.

  • Customer engagements cover all aspects of telecom, including cabling, wireless, equipment, licenses, security, and professional services.

 Skills and Qualifications:

  • Bachelor’s degree or equivalent experience preferred.

  • Candidate must have 5+ years of experience working in Telecommunications.

  • Competency with Peachtree Sage50.

  • Practical knowledge/experience with computer applications including (but not limited to): MS Outlook, MS Word, MS Excel, PowerPoint, and HubSpot.

  • Proven organizational skills and ability to multi-task with attention to detail.

  • Must be reliable and responsible, with a strong work ethic dedicated to a team.

  • Good listening and communication skills.

  • Ability to work independently and as part of a team in a fast-paced, dynamic work environment.

  • Ability to follow direction and work unsupervised while following all Services procedures.

  • Work independently on special projects and communicate findings back to Management.

  • Must be at least 18 years of age or older.

  • Must have and maintain a valid driver’s license and reliable transportation to start.

  • Must follow the attendance guidelines to meet business needs including but not limited to our obligations to our customers.

  • Familiarity with company products and services A+.

  • Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal staff and external customers.

At Optima Communications, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law.

PLEASE ATTACH RESUME TO E-MAIL SUBMISSION