Field Service Technician

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A leader in the telecommunications field, seeks professional Avaya & Nortel certified technicians for our VoIP products and services. We deploy and maintain IP Based PBX phone systems, VoIP Systems, Voice and Data Circuits, Lan/Wan's, Data Networks, Server Hardware and Software. We are expanding and are looking for long-term team players. We require good business acumen, ethics and professionalism in all customer service activities. If you are looking to make money, as well as get in on the ground floor of something special, and you are confident in your skills as a service professional, then this is a great position for you.

Our technicians are the face of the company. They interact daily with customers and provide them with the only lasting impression of the company. It is the professionalism, knowledge and overall confidence of the technician that determine the customer’s final experience.

We have multiple openings with growth potential, PAID TRAINING and competitive benefits for qualified applicants. Salary commensurate with experience. Company car and tools are provided after the probationary period.

Responsibilities:

  • As the Field Service Technician you will install, troubleshoot, repair, and maintain telecommunications products and equipment that the company sells and leases.

  • Products & services include (but are not limited to): Local Service, Central Office Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio and/or Video Conferencing and Non-regulated CPE.

  • Installs, configures, maintains, and repairs Key Systems, PBX, Centrex Systems, and other business systems such as fiber terminals, ISPs, ISDN, DSL, T-1s, and/or DS3s (carriers, paging, and wireless).

  • Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers.

  • Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, and/or high-speed networks, performs on-site installing, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment and general network equipment, customer premise equipment, Video, fiber optic facilities and/or other products & services for new and existing customers following company installation policies.

  • Properly operates and maintains tools and equipment.

  • Organizes, and stocks vehicle with the proper equipment to perform required duties.

  • Prepares and maintains time logs, reports and other related documentation in accordance with company policies.

  • Submit Daily Reports/Work Orders outlining project status and work performed.

  • Leave job sites clean and organized at the end of each day and site inspection at the completion of each project.

  • Must follow company’s attendance guidelines to meet business needs including but not limited to our obligations to our customers and to our customers’ needs.

  • Submit Daily Reports/Work Orders outlining project status and work performed.

  • Leave job sites clean and organized at the end of each day and site inspection at the completion of each project.

  • Must follow company’s attendance guidelines to meet business needs including but not limited to our obligations to our customers and to our customers’ needs.

Qualifications:

  • Must be at least 18 years of age or older.

  • Must have and maintain a valid driver’s license and reliable transportation to start.

  • Must follow the attendance guidelines to meet business needs including but not limited to our obligations to our customers.

  • Requires being available for on-call/standby responsibilities and may require occasional travel.

  • Must be reliable and responsible, with a strong work ethic dedicated to a team.

  • Practical knowledge/experience with computer applications including (but not limited to): Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, MS Excel, MS Explorer, and CD-ROMs.

  • Familiarity with company products and services.

  • Proven organizational skills and ability to multi-task.

  • Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal staff and external customers.

  • Ability to work in a fast-paced, dynamic work environment.

  • Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.

  • Telecom room build-out experience (racks/cabinets, patch panels, grounding, etc) A+.

  • Ability to work and make decisions independently with little or no supervision.

  • Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers.

  • Proven organizational skills and ability to multi-task.

  • Physical requirements may vary based on company needs: Ability to dig, lift and climb.

  • Requires being available for on-call/standby responsibilities and may require occasional travel.

  • Must be willing to work overtime as needed. May be required to work various/swing shifts as business needs dictate.

  • Must be able to operate vehicles with manual transmissions.

  • Must be able to use small hand tools, power tools, and test equipment.

Physical Demands & Work Environment: 

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, write and operate a computer keyboard, standard office equipment and telephone. The employee regularly communicates with customers. The employee is frequently required to move about and reach for items.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk; and stoop, kneel, crouch or crawl. The employee must also be able to climb ladders. The employee is occasionally required to sit, reach with hands and arms, climb or balance, and taste or smell. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

While performing the duties of this job, the employee is regularly exposed to outside weather conditions and may have to work in attics and crawl spaces. The employee is frequently exposed to moving mechanical parts and heavy equipment; fumes or airborne particles; and vibration. The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat. The noise level in the work environment is at times loud.

At Optima Communications, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law.

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