Quiz: Do You Know How to Choose the Right Support Services Provider?

All too often, we find that IT executives who are facing budget cuts buy unauthorized support services for their Avaya solutions. Doing so puts IT departments and their mission-critical networks at considerable risk. We’re raising awareness about the true value of having legitimate Avaya support services for your communications. We want to help IT managers learn that selecting the right support provider and service levels matters. Get started now by reading Support Services: Separating Fact from Fiction.

And take our True or False quiz:

  • All support service providers are the same.
  • Even if my current support option does not cover all, additional services can be bought for time and materials. It’s no big deal.
  • Third-Party Maintenance Providers (TPMs) can get access or entitlements to software patches, updates, or security advisories as needed.
  • My support services provider does not have automated diagnostics and auto-resolution capabilities. But, no worries. The team will still resolve my issues in a timely manner.
  • To keep costs down, TPMs rely on a network of vendors to support some sites.
  • I trust that my support provider is current with their manufacturer certification and methodologies. I don’t feel it’s necessary to periodically check.
  • Recovery capabilities from a catastrophic outage are offered by my provider. Protection for software or hardware not covered under contract might cost more, but it is a reasonable risk.
  • All equipment purchases, whether bought refurbished or slightly used, have worked out great so far. No complaints and we saved money.
  • I was notified about service support being discontinued with no “end of life” or “end of support” on any system, regardless of age. I did not have any other credible options.

 

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