Avaya Blog

  • Avaya Solutions Connect People Across the World

    During a recent vacation cruise, I found myself playing cards with a group of six strangers. As we got to know one another I was asked, “What do you do for work?” The question quickly became a discussion, and I’d like to share that conversation with you. Who is Avaya? A couple of people at […]

  • Five Incredible Ways to Innovate Traditional Desktop Communications

    Artificial intelligence. IoT. Virtual reality. For years, organizations have been trying to understand what these technologies can do in a smart, new era. You may be surprised to learn that you can easily capitalize on them by innovating desktop communications. We live in a world of completely adaptable technology. One in which custom solutions are […]

  • You Say You Want an Evolution? Well, Ya Know… *

    As technologies go, there’s little glamor or excitement in those that have stood the test of time. Today, the spotlight shines brightly on the latest startup, app or device and quickly fades as the next entry appears on the horizon. The year 2000 was full of hope and hype: mobile communications, Internet and email were […]

  • Midsize Companies and Avaya IP Office: A History of Success

    In my conversations with customers, one thing is clear: Midsize companies are excited about Avaya’s track record of success creating products tailored to the midmarket. Yes, we install big Team Engagement and Customer Engagement solutions (formerly known as Unified Communications and Contact Centers) for the world’s largest companies and service providers, and the bulletproof reliability […]

  • Isn’t it time you switch to Avaya IP Office?

    Engagement Can Accelerate Growth and Revolutionize How You Do Business Transform the way you conduct business by creating a seamless engagement experience for your customers and employees. Regardless of their locations, devices, or applications, users can have telephony, messaging, conferencing, contact center, video, and unified communications—all in a flexible platform from Avaya. Protect your investment with […]

  • Customer Journey Analytics vs. Traditional Analytics—Know the Difference

    It’s expected that 60% of all large organizations will develop customer journey mapping capabilities by 2018. Why? Because the average consumer isn’t so average anymore. Consider that a typical customer now owns three personal mobile devices, each with anywhere from 10 to 20 downloaded apps. This individual owns an average of five social media accounts, nearly three of […]

  • Avaya Future-Proofing UX May Make Your Next Deskphone Upgrade Your Last

    It’s unbelievable to think how much the user experience (UX) has changed in recent years. An ever-widening scope of mobile, social and digital capabilities makes it so that users can do practically anything, anytime to achieve any desired outcomes. Customers expect personalized experiences that meet their exact needs at exact moments. Employees expect dynamic, communication-enabled […]

  • Partner Highlight: Optima Communications Systems Hits Silver Status

    Optima Communications Systems were a fan of Chronicall as soon as they became a partner, in large part due to the NFR (not for resale) serial key Xima Software gives to their partners. They use the software internally to help them manage their inside and outside sales team and give their customer service department the […]

  • Focusing on what really matters when it comes to a telephone system

    Focusing on what really matters when it comes to a telephone system. Operating efficiently, staying close to customers and carefully managing scarce resources are the hallmarks of small and midsize company success stories. The Avaya IP Office is a simple, powerful, unified collaboration Solution. With 30 million users, Avaya is No. 1 worldwide in communications […]

  • 1408 Series Digital Deskphone

    You expect top quality and reliability from Avaya and the 1408 Digital Deskphones deliver by giving you a solidly built phone that can stretch your investment and lower total cost of ownership. It’s a cost effective solution that delivers significant competitive advantages at its price point. Everyday users typically rely on several forms of communication […]

  • Customer’s satisfaction

    Customer satisfaction is the best way to indicate how likely a customer will make a purchase in the future or refer other customers to the company. A customer would tell between 10-25 people about their experience. In today’s world, Facebook, Twitter, and Instagram allow customers to express their satisfaction or displeasure of their experience to […]