Optima Commuications

Author Archives

  • Five Incredible Ways to Innovate Traditional Desktop Communications

    Artificial intelligence. IoT. Virtual reality. For years, organizations have been trying to understand what these technologies can do in a smart, new era. You may be surprised to learn that you can easily capitalize on them by innovating desktop communications. We live in a world of completely adaptable technology. One in which custom solutions are […]

  • Midsize Companies and Avaya IP Office: A History of Success

    In my conversations with customers, one thing is clear: Midsize companies are excited about Avaya’s track record of success creating products tailored to the midmarket. Yes, we install big Team Engagement and Customer Engagement solutions (formerly known as Unified Communications and Contact Centers) for the world’s largest companies and service providers, and the bulletproof reliability […]

  • Quiz: Do You Know How to Choose the Right Support Services Provider?

    All too often, we find that IT executives who are facing budget cuts buy unauthorized support services for their Avaya solutions. Doing so puts IT departments and their mission-critical networks at considerable risk. We’re raising awareness about the true value of having legitimate Avaya support services for your communications. We want to help IT managers learn that […]

  • Isn’t it time you switch to Avaya IP Office?

    Engagement Can Accelerate Growth and Revolutionize How You Do Business Transform the way you conduct business by creating a seamless engagement experience for your customers and employees. Regardless of their locations, devices, or applications, users can have telephony, messaging, conferencing, contact center, video, and unified communications—all in a flexible platform from Avaya. Protect your investment with […]

  • Avaya IP Office Platform Overview

    Transform the way you conduct business Create a seamless engagement experience for your customers and employees. Regardless of where they are working or the device they are using, give your people the communications and collaboration capabilities that will set your business apart—and allow you to compete with businesses that are much larger. Do all of […]

  • Customer Journey Analytics vs. Traditional Analytics—Know the Difference

    It’s expected that 60% of all large organizations will develop customer journey mapping capabilities by 2018. Why? Because the average consumer isn’t so average anymore. Consider that a typical customer now owns three personal mobile devices, each with anywhere from 10 to 20 downloaded apps. This individual owns an average of five social media accounts, nearly three of […]

  • Avaya Future-Proofing UX May Make Your Next Deskphone Upgrade Your Last

    It’s unbelievable to think how much the user experience (UX) has changed in recent years. An ever-widening scope of mobile, social and digital capabilities makes it so that users can do practically anything, anytime to achieve any desired outcomes. Customers expect personalized experiences that meet their exact needs at exact moments. Employees expect dynamic, communication-enabled […]

  • Repairing the Disconnect That Holds Back Mobile Workforces

    “How can we best connect our mobile workforce, efficiently, and fit for the future?” It’s a question you hear a lot. As the driving force behind businesses everywhere, mobile workers need to be equipped to continue delivering the productivity, efficiency and customer engagement gains we have come to expect from them. Then there’s the wider […]