Avaya IP Office VoiceMail
This license can be used to upgrade system to Essential Edition
IP Office Essential Edition
The IP Office Essential Edition is the foundation upon which to build your IP Office solution. Providing the necessary mobility, call handling and routing functionality for IP Office, Essential Edition helps ensure small businesses have the communications tools they need to operate effectively and efficiently. One number access, caller ID, dial-by-name, automated attendants, conferencing, voicemail, and more. Essential Edition provides the “must haves” small businesses need to enhance their communications with customers and colleagues and streamline their operations.
By default the mandatory System SD card is also used to provide 2 ports of embeddedvoicemail. This license can be used to add additional ports up to the maximum of 6.
This license can be used to upgrade system to Preferred Edition
IP Office Preferred Edition
IP Office Preferred Edition delivers intelligent communications capabilities that enable staff to collaborate easily and respond quickly to customers and colleagues. With Preferred Edition, businesses can use communications to establish a competitiveedge through intelligent call routing, sophisticated messaging and call handling and application integration.
This license can be used to upgrade system to Advanced Edition
*Requires purchase of Preferred Edition as pre-requisite*
Enables :Customer Call Reporter including 1 Supervisor, 3rd party IVR, VB Scripting IVR, ContactStore, Campaign Manager, and Text-to-Speech
This Allows you to do everything in the
Preferred Edition plus:
- Track and measure customer service and agent productivity - through an easy to use single screen browser interface.
- Record customer calls - to a dedicated storage facility enabling you to seamlessly search and replay any conversation.
- Ability to access information, check status of orders, and more using integrated voice response services.
- Enable customers to request information and/or complete surveys. Retrieval of responses is as simple as listening to a voicemail message.
