Avaya IP Office (CCC) Compact Contact Center

IP Office CCC (Compact Contact Center) Info:

Customer service is one of the most important aspects of your business. Whether the economy is up or down, you need to defend your market, increase customer loyalty, and extend your reach to keep your business growing.

To achieve this, you need an advanced contact center that is designed for your managers, agents, and customers and doesn't’t ignore your business requirements. One you can implement and administer without neglecting your core business focus or blowing your budget.

The Compact Contact Center option for IP Office gives you these capabilities. It is a fully featured contact center with a comprehensive suite of reporting and management applications and is designed for up to 75 local and remote agents. Modular and scalable, it’s capable of meeting your current needs and future plans, quickly and cost-effectively.

Compact Contact Center (CCC) is the next-generation multimedia contact center solution. Scaling from 5 to 75 agents, the Avaya IP Office Compact Contact Center lets contact centers and customer-interacting departments benefit from the advantages of sophisticated call routing, real-time performance monitoring, and historical reports across all media types such as voice, e-mail, Web chat, and Web callback.

• Multiple call appearances
• Advanced multimedia (voice, e-mail, Web chat, Web callback)
• application for formal contact centers and larger informal contact centers.
• Modular and Scalable From 5 to 75 local and remote agents.
• Comprehensive graphical reports on key performance indicators.
  · Historical and real-time views of contact center activity.
  · Up to 30 fixed wallboards or 75 PC wallboards.
  · 18 real-time screens
  · Report Designer to customize reporting
• Management by exception
• Single point of management (IP Office Manager)
• Fully integrated with VoiceMail Pro
• Call-back request facility
• Reporting on comfort messages
• Reporting on auto attendant