Definity Phone System for Large Businesses
If you're looking to invest in new technology that can help you manage and reduce costs in order to grow your enterprise business, the Definity BCS phone system is the system for you.
Definity BCS supports the different ways people work today. It allows employees, customers, and suppliers to communicate in virtually any medium across any number of locations, using advanced networking applications. For example, Definity BCS allows your business to connect to the public telephones network via facilities such as Ground Start, Loop Start, Direct Inward Dialing (DID), Integrated Systems Digital Network (ISDN), Q-SIG, and Centralized Automatic Message Accounting (CAMA) trunks.
In addition, Definity BCS has the flexibility to support today's local and long distance infrastructures as well as the changing world of the telecom providers. The system is adaptable to any national numbering plan and supports multiple simultaneous service providers. Depending on the service provider or providers you use, Definity BCS can route calls for all public network calls based on the preferred - typically the least expensive route available at the time the call is placed.
Flexible Coverage, More Efficient Call Handling
Definity BCS call coverage provides a series of traffic flow paths to ensure that calls are routed and handled by proper, designated extensions-helping to ensure that all your calls are handled by qualified, knowledgeable employees. Call Coverage redirects calls to alternate extensions when the original called party is not available. You determine the criteria for redirecting a call as well as the conditions for the coverage paths. For example each extension can have several different coverage paths, depending on the terminal status - no answer, unavailable, or busy.
Definity BCS can also distinguish between internal and external calls, and provide different coverage paths. Definity BCS provides called party information to the display terminals along the coverage path. So, employees who receive coverage calls know who each call was originally intended for and can respond accordingly.
Providing the Information You Need
In addition to the advanced call flow management capabilities of Definity BCS, additional call distribution and measurement functionality is available with the optional Basic Call Management Software (BCMS) package. This package allows you to distribute incoming calls efficiently and equitably among available hunt group members.
A hunt group is typically a designated group of individuals in a company or department that handle the same types of incoming phone calls. Definity BCS is administered to direct calls though members in the hunt group using various criteria you define-such as first idle agent and most idle member-ensuring that calls do not receive busy signals. It also helps ensure that calls are distributed evenly among group members and arrive at the right department.
Easy Streamlined Administration
Definity BCS administration software is so powerful and easy to use, many companies don't need a full time communications pro to manage system features or handle everyday tasks.
The Definity administration software is designed to provide an easy to use interface for station moves, adds, and changes, plus the ability to administer trunks, least-cost routing and maintenance functions well. This interface includes access to help messages, and checks for validity of entries that are made.
Security Safeguards
Definity BCS provides an array of valuable security features to help you control your communications environment. Login names can be personalized and easily changed, and passwords can be changed to deter hackers. The system will automatically notify you of a security violation. In addition, calling privilege controls allow you to define where individual stations can call, such as specific area codes or telephone numbers - helping to curb unauthorized calling and control toll costs.
More Control with an Automated Attendant
Definity BCS's built-in Automated Attendant provides your business with even greater flexibility for direct access calling. It allows callers to use a standard touch-tone telephone keypad to respond to a recorded menu of options and direct their own calls to the right person or department. The automated attendant provides the versatility your business needs and your customers demand for efficient call handling.
Definity BCS supports up to 50 simultaneous incoming call connections, up to 200 calls in queue, and up to 128 user-defined announcements depending on the time of day, the number dialed, or other criteria.
Even if you are not using the Automated Attendant, features like Attendant Backup Alerting help to ensure that your calls are handled properly. When the primary attendant cannot pick up the call, the attendant backup alerting feature notifies the digital display terminal designated as a backup attendant. Special ringing and display messages are provided to the backup stations when the attendant queue reaches its user-defined warning level. So, the designated attendant backups can assist in handling incoming call traffic until it subsides.
Better Communication with Integrated Voice Messaging
Definity BCS offers integrated Definity Audix Voice Messaging, a cost-effective solution that enhances productivity and customer service. By integrating Definity BCS, Definity Audix Voice Messaging shares system resources (such as power supplies) and does not use up system ports like an external PC-based system would. It also means that Definity Audix Voice Messaging shares the inherent system reliability and the same administration terminal and screen formats as Definity BCS Simplifying training and making messaging administration easy.
In addition if you have multiple locations with Definity BCS, you can also network multiple Definity Audix systems together for simplified administrations from a single terminal. Best of all, Definity Audix Voice Messaging provides quick and effective message processing that will have real benefits for your business. Calls are answered 24 hours a day, seven days a week, helping you provide better, more responsive service. Callers can leave a message or request a call back rather than calling you again, which can mean the difference between keeping and losing a customer.
Choice of Feature Rich Telephones Avaya offers a full line of digital phones that can be used with Definity BCS. In addition to the 8400 series phones the 6400 series phones are available. The 6400 Series was designed with input from customers around the world. The result is a sleek rounded look in a user friendly, cost competitive family of business telephones. In addition to the standard features you expect in digital two wire telephones, the 6400 phones include Whisper Page, Group Paging and Group Listing, as well as built in Speakerphones and LCD displays in most models. With set based user administration, each user can personalize the 6400 phones by programming softkeys to access the Definity features that meet the individuals needs. System Reliability Proven in thousands of installations, Definity Communications Systems deliver reliability you can count on
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