Avaya IP Office IP500/ IP500 V2 Licenses & Applications
Avaya IP Ooffice R7.0 USER/ADMIN DVD
This license can be used to upgrade system with less than 32 users.
This license can be used to upgrade system with More than 32 users
This license can be used to upgrade system with more than 32 users or external expansion
modules.
modules.
This license can be used to upgrade systems of any size and allow that system to run future
upgrades up to IP Office Release 10.
upgrades up to IP Office Release 10.
This license can be used to upgrade systems with up to 32 users and no external expansion
modules.
modules.
IP500 V2 SD Card Mu-Law provides operating software, feature key and licenses.
IP500 V2 SD Card Partner provides operating software, Feature Key, Licenses and directs the system to boot up in PARTNER mode.
Includes : Embedded Voicemail and Standard Edition.
This Bundle Allows -
- Voice mail box for all employees on the system and ability to send voicemail to email.
- Automated attendants can be programmed for basic routing of incoming calls.
- Dial by name - Using your internal directory, callers can easily search the person they wish to connect with via touch tone.
This Bundle Allows -
- Voice mail box for all employees on the system and ability to send voicemail to email.
- Automated attendants can be programmed for basic routing of incoming calls.
- Dial by name - Using your internal directory, callers can easily search the person they wish to connect with via touch tone.
Includes : Professional Edition and VoiceMail Pro.
This Bundle Allows you to do everything in the
Essential Editions plus:
- Secure "Meet Me" Conferencing - Users can host their own conference calls with personal pin codes - up to 64 parties in total.
- Automated call routing - Multiple and multi - level as well as conditional routing to ensure that the right person gets the call.
- Call recording to a voicemail box - Automatic and on demand ability to record incoming or outgoing calls that you pre-set based on need for a specific frequency or that you enable instantly with the push of a button.
- Flexible programming via a graphical user interface - makes customizable call routing changes to your business easy and quick to implement.
This Bundle Allows you to do everything in the
Essential Editions plus:
- Secure "Meet Me" Conferencing - Users can host their own conference calls with personal pin codes - up to 64 parties in total.
- Automated call routing - Multiple and multi - level as well as conditional routing to ensure that the right person gets the call.
- Call recording to a voicemail box - Automatic and on demand ability to record incoming or outgoing calls that you pre-set based on need for a specific frequency or that you enable instantly with the push of a button.
- Flexible programming via a graphical user interface - makes customizable call routing changes to your business easy and quick to implement.
*Requires purchase of Preferred Edition as pre-requisite* Includes : Customer Call Reporting, 3rd party IVR, VB Scripting IVR, ContactStore, Campaign Manager, and Test-to-Speech.
This Bundle Allows you to do everything in the
Preferred Edition plus:
- Track and measure customer service and agent productivity - through an easy to use single screen browser interface.
- Record customer calls - to a dedicated storage facility enabling you to seamlessly search and replay any conversation.
- Ability to access information, check status of orders, and more using integrated voice response services.
- Enable customers to request information and/or complete surveys. Retrieval of responses is as simple as listening to a voicemail message.
This Bundle Allows you to do everything in the
Preferred Edition plus:
- Track and measure customer service and agent productivity - through an easy to use single screen browser interface.
- Record customer calls - to a dedicated storage facility enabling you to seamlessly search and replay any conversation.
- Ability to access information, check status of orders, and more using integrated voice response services.
- Enable customers to request information and/or complete surveys. Retrieval of responses is as simple as listening to a voicemail message.
By default the mandatory System SD card is also used to provide 2 ports of embeddedvoicemail. This license can be used to add additional ports up to the maximum of 6.
Includes : Standard networking base (4 channels), Standard networking add (4 channels), and Advanced Networking (per site).
This Bundle Allows you to
- Connects systems (up to 32 per cluster for telephony and voice messaging) together using industry standard methods.
- Employees capablities across locations - each 3 or 4 digit dialing, presence, paging , distributed call routing and multi-site "hot desking" on digital, analog or IP phones.
- Control reception of all calls across all sites from one location.
This Bundle Allows you to
- Connects systems (up to 32 per cluster for telephony and voice messaging) together using industry standard methods.
- Employees capablities across locations - each 3 or 4 digit dialing, presence, paging , distributed call routing and multi-site "hot desking" on digital, analog or IP phones.
- Control reception of all calls across all sites from one location.
Includes : Mobility, Phone Manager Pro, Phone Manager PC Softphone, Unified Messaging Service, Text - to - Speech and VPN Phone Licens.
These Licences can allow a number of users who can have their profile set as Power User. For user with this option, the same additional services as for Teleworker and Mobile Worker are enabled for the user in the IP Office configuration plus the following service: SoftPhone.
These Licences can allow a number of users who can have their profile set as Power User. For user with this option, the same additional services as for Teleworker and Mobile Worker are enabled for the user in the IP Office configuration plus the following service: SoftPhone.
Includes : VPN Phone license and Phone Manager Pro
These Licences can allow a number of users who can have their profile set as Teleworker.
This User Profile is targeted at users who are working from home (or elsewhere) with Internet connection to the office. They are provided with the ability to leverage the PSTN/ISDN via Telecommuter mode, without incurring any remote phone charges. Alternatively the new IP Office Softphone can be used if the quality of service of the local internet connection is adequate. The Teleworker license enables a user to use one-X Portal for IP Office and the IP Office Video Softphone. UMS functionality for voicemail/email integration is also enabled, providing synchronization with any IMAP e-mail client (this requires Preferred Edition). The license instances are consumed for each user being configured.
These Licences can allow a number of users who can have their profile set as Teleworker.
This User Profile is targeted at users who are working from home (or elsewhere) with Internet connection to the office. They are provided with the ability to leverage the PSTN/ISDN via Telecommuter mode, without incurring any remote phone charges. Alternatively the new IP Office Softphone can be used if the quality of service of the local internet connection is adequate. The Teleworker license enables a user to use one-X Portal for IP Office and the IP Office Video Softphone. UMS functionality for voicemail/email integration is also enabled, providing synchronization with any IMAP e-mail client (this requires Preferred Edition). The license instances are consumed for each user being configured.
Includes : Mobility and Text - to - Speech.
These Licences can allow a number of users who can have their profile set as Mobile Worker.
This User Profile is targeted at users with mobile devices and no internet connection to the office, e.g. field sales and service staff who are often on the road. They are provided with functions such as one number access and call control as if "in the office", enabling them to never miss a call. The Mobile Worker license enables a user to be configured to use the IP Office Mobility features. Those features include Mobile Twinning, Mobile Call Control (IP500 only), one-X Mobile Client (IP500 only) and use of Text to Speech (TTS) for listening to your emails remotely. The license instances are consumed by a user being configured for any mobility feature.
These Licences can allow a number of users who can have their profile set as Mobile Worker.
This User Profile is targeted at users with mobile devices and no internet connection to the office, e.g. field sales and service staff who are often on the road. They are provided with functions such as one number access and call control as if "in the office", enabling them to never miss a call. The Mobile Worker license enables a user to be configured to use the IP Office Mobility features. Those features include Mobile Twinning, Mobile Call Control (IP500 only), one-X Mobile Client (IP500 only) and use of Text to Speech (TTS) for listening to your emails remotely. The license instances are consumed by a user being configured for any mobility feature.
Includes : Unified Messaging Service (UMS) and One-X Portal for IP Office (without Telecommuter functionality).
These Licences can allow a number of users who can have their profile set as Office Worker.
This User Profile is targeted at users who are working in the office. In conjunction with a wired or wireless Avaya Phone, they are provided with functions to control their communication with a PC e.g. control audio conferences or enabling them to control the voicemails with an e-mail client (this requires Preferred Edition).
These Licences can allow a number of users who can have their profile set as Office Worker.
This User Profile is targeted at users who are working in the office. In conjunction with a wired or wireless Avaya Phone, they are provided with functions to control their communication with a PC e.g. control audio conferences or enabling them to control the voicemails with an e-mail client (this requires Preferred Edition).
All Avaya IP phones (including DECT and Wi-Fi phones) require an Avaya IP Endpoint license and will consume one instance of that license. Note this does not apply to the Avaya IP Office Softphone.
Includes : Customer Call Reporting Agent
These Licences can allow a number of users who can have their profile set as Customer Service Agent.
This User Profile is targeted at employees who are responsible for fielding customer service calls. This agent license enables a user to use IP Office Customer Call Reporter. It provides them with a web browser interface to view key statistics in real-time and also allows supervisor to track their performance with IP Office Customer Call Reporter. Up to 150 agents can be licensed on IP Office Customer Call Reporter.
These Licences can allow a number of users who can have their profile set as Customer Service Agent.
This User Profile is targeted at employees who are responsible for fielding customer service calls. This agent license enables a user to use IP Office Customer Call Reporter. It provides them with a web browser interface to view key statistics in real-time and also allows supervisor to track their performance with IP Office Customer Call Reporter. Up to 150 agents can be licensed on IP Office Customer Call Reporter.
Includes : Customer Call Reporting Supervisor
These Licences can allow a number of users who can have their profile set as Customer Service Supervisor.
This User Profile enables service supervisors to track, measure and create reports for agent (or a group of agents) productivity via a web browser interface. This supervisor license enables a supervisor to use IP Office Customer Call Reporter. Up to 30 supervisors can be licensed on IP Office Customer Call Reporter.
These Licences can allow a number of users who can have their profile set as Customer Service Supervisor.
This User Profile enables service supervisors to track, measure and create reports for agent (or a group of agents) productivity via a web browser interface. This supervisor license enables a supervisor to use IP Office Customer Call Reporter. Up to 30 supervisors can be licensed on IP Office Customer Call Reporter.
Includes : SoftConsole Starter
This User profile is targeted at operators/receptionists and provides a visual PC interface for call handling and management for multiple sites.The Receptionist license enables a user to use IP Office SoftConsole. This is a Windows PC application intended for receptionists and operators.
Contains User and Admin Software
For a free quote or for more information
Click here or call us at 1-800-270-9204.
Click here or call us at 1-800-270-9204.
